Purchase Information

Purchase Information

Please read the following information carefully before purchasing your LoveMyAurora printed glow artwork.

About Our Artwork

LoveMyAurora artworks are professionally printed on art canvas using specialised fluorescent and glow-effect printing techniques.

The artwork may display different visual effects under normal room lighting, low-light conditions, and suitable ultraviolet or black light.

Unless clearly stated otherwise on the product page, the artworks sold on this website are printed art pieces and are not individually hand-painted originals.

Artwork Size

The available dimensions of each artwork are listed on the relevant product page.

Please carefully check your selected size before placing an order. We recommend measuring the intended wall or display area and comparing it with the dimensions listed on the product page.

Some product images may be digitally displayed in room settings for presentation purposes. These images are for visual reference only and may not accurately represent the artwork’s actual physical scale.

The dimensions listed on the product page should always be used as the final reference.

Colour and Image Display

The actual colours of the artwork may appear slightly different from the images shown on our website due to factors including:

  • Computer, phone or tablet screen settings;

  • Screen brightness and display mode;

  • Room lighting;

  • Viewing angle;

  • Photography conditions and camera settings.

Minor variations in colour, brightness, printed texture or canvas appearance are normal and are not considered product defects.

Glow and Fluorescent Effects

The visibility and intensity of the glow or fluorescent effect may vary depending on:

  • The type and strength of the ultraviolet or black light;

  • The distance between the light and the artwork;

  • The angle of the light;

  • The brightness of the surrounding environment;

  • The amount of light absorbed by the artwork;

  • The viewing and photography environment.

For a stronger fluorescent effect, we recommend displaying the artwork in a darker environment and using a suitable ultraviolet or black light.

Photographs and videos shown on our website may have been taken under controlled or specially arranged lighting conditions. Actual results may vary depending on the customer’s lighting equipment and display environment.

Framing and Display

Please check the relevant product description to confirm whether the artwork is supplied:

  • Stretched and ready to hang;

  • Framed;

  • Unframed;

  • Rolled for shipping.

Do not assume that a frame, hanging accessory, ultraviolet light, black light or other display equipment is included unless it is clearly stated on the product page.

Customers are responsible for selecting suitable wall fixings and arranging safe installation based on the artwork’s size, weight and wall type.

Production and Order Processing

Some artworks may be printed or produced after an order is placed.

Where applicable, the estimated production and processing time will be shown on the product page or during checkout.

Please note that order processing time is separate from delivery time.

Orders containing multiple products may be shipped separately due to differences in size, availability, packaging or delivery requirements.

Shipping

We use professional third-party delivery providers to transport orders.

Delivery times shown on our website are estimates only. Actual delivery times may be affected by:

  • Delivery location;

  • Carrier delays;

  • Public holidays;

  • Severe weather;

  • High-volume sales periods;

  • Customs processing for international orders;

  • Incorrect or incomplete delivery information.

Please ensure that the recipient’s name, delivery address, postcode, telephone number and email address are correct before completing your order.

LoveMyAurora is not responsible for delays, failed delivery, returned parcels or additional costs caused by incorrect or incomplete information supplied by the customer.

Tracking Information

Where tracking is available, tracking details will be sent to the email address provided with the order.

Tracking information may take some time to update after the parcel has been collected by the delivery provider.

Inspecting Your Order

Please inspect the artwork and packaging as soon as your order is delivered.

If the artwork arrives damaged, defective or incorrect, please contact us promptly and provide:

  • Your order number;

  • A brief description of the issue;

  • Clear photographs of the entire artwork;

  • Close-up photographs of the damage or defect;

  • Photographs of the outer packaging and delivery label;

  • An unboxing video, if available.

Please keep all original packaging and protective materials until the issue has been assessed.

For complete details regarding damaged, defective or incorrect products, please refer to our Return and Refund Policy.

Change-of-Mind Returns

LoveMyAurora does not accept returns, exchanges or refunds due to change of mind, personal preference, incorrect size or colour selection, or other reasons unrelated to a product defect.

Please carefully confirm the selected artwork, size, colour, design, quantity and delivery information before placing your order.

Custom and Personalised Orders

Before confirming a custom or personalised order, customers must carefully check all details, including:

  • Names and spelling;

  • Wording;

  • Dimensions;

  • Colours;

  • Photographs;

  • Layout;

  • Design details;

  • Other custom requirements.

Once production has started, custom or personalised orders generally cannot be changed or cancelled.

Custom, personalised and made-to-order artworks cannot be returned, exchanged or refunded due to change of mind, personal preference, incorrect selection or incorrect information supplied by the customer.

If a custom product arrives damaged, has a production defect, is incorrectly produced or is significantly different from the confirmed order, please contact us so that we can assess the issue and provide an appropriate solution.

Artwork Care

To protect your artwork:

  • Keep it away from water and excessive humidity;

  • Avoid contact with chemical cleaners, alcohol or solvents;

  • Do not place it near strong heat sources;

  • Avoid prolonged exposure to intense direct sunlight;

  • Handle the canvas with clean, dry hands;

  • Keep sharp objects away from the canvas;

  • Use suitable hanging and installation equipment;

  • Keep the artwork away from areas where it may be scratched, crushed, dropped or knocked over.

Damage caused by incorrect handling, installation, transportation, storage, cleaning, modification or maintenance is not considered a manufacturing defect.

Contact Us

For questions about artwork size, lighting effects, delivery arrangements or your order, please contact:

Email: info@lovemyaurora.com

For complete return and refund terms, please refer to our Return and Refund Policy.