Selected areas of each artwork contain light-absorbing luminous material. After being exposed to natural or artificial light, these areas gradually release the stored light and create a soft glow in darkness.

The artwork does not require electricity, batteries, or cables.

Place the artwork in a well-lit room or expose it to a suitable indoor light source before viewing it in darkness.

Place the artwork in a well-lit room or expose it to a suitable indoor light source before viewing it in darkness.

For a clearer effect:

1. Allow the artwork to absorb sufficient light.
2. Make the room as dark as possible.
3. Give your eyes a short moment to adjust to the darkness.

A stronger light source and longer exposure will generally produce a brighter initial glow.

he brightness and duration of the glow depend on several factors, including:

• The strength of the light source;
• The length of time the artwork absorbs light;
• The darkness of the room;
• The luminous areas included in the design.

The glow will be strongest shortly after the lights are turned off and will gradually become softer over time. This natural fading effect is normal.

The luminous effect is designed to be viewed in a dark environment.

During the day or in a brightly lit room, the artwork displays its regular colours and printed details. The glow becomes visible after the artwork has absorbed light and the surrounding environment becomes dark.

No. The glow may vary between designs because each artwork contains different colours, compositions, and luminous areas.

Room lighting, charging time, wall placement, and the darkness of the viewing environment may also affect the result.

It is recommended to gently wipe the painting with a clean, dry cloth. Avoid using chemical cleaners, as they may damage the surface of the artwork.

With normal use and proper care, the colors and designs of glow-in-the-dark paintings will not change over time.

We make every effort to display our artwork as accurately as possible. However, colours and brightness may appear slightly different depending on your screen settings, room lighting, and viewing environment.

Nighttime photographs may also appear brighter on a screen than the artwork appears to the human eye in person.

These natural differences are not considered product defects.

Our designs are printed on premium art canvas to create a textured, decorative finish suitable for indoor display.

Each artwork is produced with attention to colour, detail, and the intended glow-in-the-dark effect.

No. The glow-in-the-dark effect does not require electricity, batteries, charging cables, or an electrical connection.

The luminous areas absorb available light and gradually release it in darkness.

The artwork can be displayed in children’s bedrooms, playrooms, and other indoor spaces when installed securely and kept away from heat, moisture, and direct handling by young children.

The artwork is intended for decorative use only. It is not a toy and should not be placed where a child can pull it down or handle the canvas unsupervised.

Available sizes are shown on each product page.

Please review the listed dimensions carefully and measure your intended display area before placing an order.

Custom sizing may be available for selected designs.

Please contact us at info@lovemyaurora.com before placing your order and include:

• The artwork name;
• Your preferred dimensions;
• Your delivery location;
• Any relevant display requirements.

Custom-size availability and pricing will be confirmed separately.

Customisation is not available for every artwork. However, you may contact us before ordering to ask whether a particular adjustment is possible.

Custom-made or personalised orders cannot normally be changed, cancelled, returned, or exchanged once production has started, except where the item is damaged, defective, or incorrect.

No. Unless clearly stated otherwise on the product page, our artwork is supplied as an unframed, rolled canvas.

Wooden stretcher frames, decorative outer frames, hanging accessories, and installation services are not included.

The canvas is carefully rolled and placed inside a protective tube to reduce the risk of creasing and damage during delivery.

Please open the package carefully and avoid using sharp tools directly against the canvas.

After receiving the artwork, you may take it to a local framing shop to have it stretched over a wooden stretcher frame.

Depending on your preferred style, you may also add an outer floating frame after the canvas has been stretched.

We recommend asking a professional framer which option is most suitable for the artwork size and your display space.

The artwork is suitable for indoor spaces such as:

• Living rooms;
• Bedrooms;
• Dining areas;
• Home offices;
• Relaxation rooms;
• Hallways;
• Children’s rooms.

For better long-term care, avoid placing it in direct sunlight, high humidity, or close to heat sources.

Our artworks are generally made to order.

Production begins after payment has been successfully confirmed. This helps us prepare each canvas carefully and complete the required quality checks before dispatch.

Please contact us as soon as possible after placing your order.

Because our artwork is made to order, we cannot guarantee that changes or cancellations will be possible once production has started.

Customised and personalised orders cannot normally be changed or cancelled after production begins.

Contact us immediately at info@lovemyaurora.com.

We will try to assist if production has not yet started. Once the artwork has entered production, the size may no longer be changed.

Please check all dimensions carefully before completing your purchase.

Orders generally take approximately 10–17 business days after payment confirmation.

This timeframe includes production, quality checking, packaging, and delivery.

Business days do not include weekends or public holidays. Delivery may occasionally take longer because of courier delays, peak periods, weather, customs processing, or circumstances outside our control.

Yes. We currently offer free standard shipping to eligible Australian delivery addresses.

Any applicable shipping information will be shown at checkout before payment is completed.

When tracking information is available, it will be sent to the email address used to place the order.

Please allow some time for the courier’s tracking system to update after the parcel has been dispatched.

Courier delays can occasionally occur.

Please check your tracking information first. If there has been no update for an extended period, contact us at info@lovemyaurora.com with your order number so we can review the delivery status.

Please contact us as soon as possible after receiving the parcel.

Include:

• Your order number;
• A clear photograph of the outer packaging;
• A clear photograph of the shipping label;
• Photographs showing the damaged area;
• A brief description of the problem.

Please keep the original packaging until we have reviewed your request. We will provide further instructions after assessing the information.

Please contact us promptly at info@lovemyaurora.com and provide your order number and clear photographs of the item received.

Once confirmed, we will explain the available replacement or return arrangements.

We do not accept returns, exchanges, or refunds for change-of-mind reasons, including where:

• You no longer want the artwork;
• You selected the wrong design, size, colour, or quantity;
• The artwork does not match your personal preference or décor;
• You did not measure the intended display space before ordering;
• You found a lower price elsewhere.

Please review the product description, measurements, and artwork images carefully before completing your order.

Add relevant text content with the richtext editor. Note that you can also include links and basic formatting in this content, e.g. bold and italic.

Once a refund has been approved, it will generally be processed within approximately 10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Please contact your bank first if more than 15 business days have passed since we confirmed the refund.

For complete information, please review our Return and Refund Policy.

Use a clean, soft, dry cloth to remove surface dust gently.

Do not use water, alcohol, household cleaners, chemical sprays, abrasive materials, or a wet cloth, as these may damage the printed surface or luminous finish.

To help preserve the appearance of your canvas:

• Display it indoors;
• Keep it away from prolonged direct sunlight;
• Avoid moisture and high humidity;
• Keep it away from heaters, open flames, and strong heat;
• Do not fold, scratch, or press heavily on the printed surface;
• Handle the artwork with clean, dry hands.

The luminous effect is designed for repeated light absorption and nighttime viewing. However, as with most decorative materials, its appearance and performance may gradually change over an extended period depending on light exposure, storage, handling, and environmental conditions.

Proper indoor care will help maintain the artwork for longer.

Please contact us at info@lovemyaurora.com and include your order number where applicable.

We will be happy to assist with questions about artwork selection, sizing, ordering, delivery, or product care.