Shipping policy
Shipping Policy
Australia-wide Shipping
We currently ship to addresses across Australia.
Standard Australia-wide shipping is AUD $19.90.
Orders of AUD $300 or more qualify for free standard shipping. The free-shipping threshold is calculated after discounts and before any applicable taxes or additional charges.
Order Processing
Orders are generally prepared and dispatched within 3β5 business days.
For made-to-order, customised or specially prepared artworks, additional processing time may be required. Any estimated processing time will be stated on the relevant product page or communicated to you after your order is placed.
Business days exclude weekends and public holidays.
Estimated Delivery Time
Estimated delivery within Australia is generally:
10β17 business days after dispatch
Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays and other circumstances outside our reasonable control.
Remote and regional areas may require additional delivery time.
We will provide clear updates where we become aware of a significant delay. Under Australian Consumer Law, businesses must provide accurate information about expected supply and delivery and offer an appropriate solution where goods cannot be supplied within the stated or a reasonable time.
Order Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout after your order has been dispatched.
Please allow some time for the courierβs tracking system to update.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional delivery costs may apply if an order is returned because an incorrect or incomplete address was provided.
Authority to Leave and Unattended Deliveries
Depending on the courier and delivery location, a parcel may be left in a safe place if no one is available to receive it.
Customers should ensure that the delivery location is secure. Where signature-on-delivery is available or required, the courier may leave a collection notice or arrange another delivery attempt.
Remote and Regional Areas
Some remote, regional or difficult-to-access locations may require:
- additional delivery time;
- an alternative delivery service; or
- an additional delivery charge.
Where an additional charge applies, we will contact you before dispatching the order.
Delayed or Missing Deliveries
If your tracking information has not updated for an extended period, or your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will investigate the delivery with the courier and provide an appropriate solution where required.
Please note that customers should contact Love My Aurora, rather than relying only on the courier, because the seller remains responsible for helping resolve delivery problems. Australian consumer protections continue to apply to online purchases.
Damaged Items
Please inspect your artwork and outer packaging as soon as possible after delivery.
If your order arrives damaged, please contact us promptly and provide:
- your order number;
- photographs of the damaged artwork;
- photographs of the outer packaging;
- photographs of the shipping label; and
- a brief description of the damage.
Please retain the artwork and all original packaging while we review the matter.
Where an item arrives damaged, faulty or not as described, remedies may include repair, replacement or refund in accordance with Australian Consumer Law. A store policy should not restrict a customerβs statutory rights by imposing an unreasonably short reporting deadline.
Customs and Import Charges
For orders delivered within Australia, any customs duties, import taxes or other charges will depend on where the artwork is dispatched from and the applicable import arrangements.
Any applicable charges not collected at checkout may be the customerβs responsibility unless otherwise stated.
Shipping rates, delivery areas and free-shipping thresholds may be updated from time to time.
The shipping charge shown at checkout at the time of purchase will apply to the order.
Contact Us
For questions regarding shipping or delivery, please contact:
Love My Aurora
Email: info@lovemyaurora.com
Please include your order number when contacting us about an existing order.